FAQ

Frequently Asked Questions (FAQs)

Welcome to the MERRY LUXE FAQ page! Here you will find answers to our most commonly asked questions. If you need further assistance, our support team is available 24/7.

📦 Shipping & Delivery

1. How much does shipping cost? We are thrilled to offer 100% FREE Shipping on all orders across Pakistan. There are no hidden delivery charges.

2. How long will it take to receive my order? Our standard delivery time is 4 to 6 business days after your order has been confirmed.

3. How can I track my order? Once your order is dispatched, you will receive a confirmation email and SMS containing your tracking number and a link to track your package.

💳 Payments

4. What payment methods do you accept? We offer a variety of secure payment options for your convenience:

  • Cash on Delivery (COD)

  • Bank Transfer (IBFT)

  • Mobile Wallets (JazzCash, EasyPaisa, SadaPay, NayaPay)

  • Credit and Debit Cards (Visa/Mastercard)

5. Can I open the parcel before paying the rider? As per standard courier policies in Pakistan, customers are required to pay the Cash on Delivery (COD) amount before opening the parcel. However, you are fully covered by our Free Return Policy if there is any issue with the product.

🔄 Returns & Refunds

6. What is your return policy? We offer a hassle-free, Free Return Policy. If you are not satisfied with your purchase, you can return it within 7-14 days of delivery. The item must be unused, in its original condition, and with all luxury packaging and tags intact.

7. How do I start a return? Simply reach out to us at Info@merryluxe.shop or call us at +923221692105 with your Order Number, and our team will guide you through the free return process.

8. How long does it take to get a refund? Once we receive and inspect your returned item, your refund will be processed within 4 to 6 business days.

💎 Our Products

9. What kind of products does MERRY LUXE sell? We specialize in premium, luxury accessories to elevate your everyday style. Our curated collection includes stunning jewelry, signature perfumes, elegant timepieces (watches), and sophisticated bags and purses for both men and women.

10. Do your products come with packaging? Yes! All MERRY LUXE products come beautifully packaged, making them perfect for gifting to your loved ones (or treating yourself!).

📞 Contact & Support

11. How can I contact customer service? We are always here to help! You can reach us through any of the following methods: